Invisalign Education for Dental Auxiliaries

This course is run concurrently with Day 1 courses for the Invisalign education program for dentists (Sydney dates only) and is suitable for nurses, front office staff and hygienists.

The course is designed to train auxiliary staff on how to fully implement the Invisalign process from both a clinical and logistical perspective and manage all stages of the patient experience.

Managing patient scheduling – IPR, monitoring and retention
Creating a satisfying experience for your Invisalign patients
Quality photography for all Invisalign treatment submissions
Dealing with financial arrangements from beginning to end
Maximise patient acceptance of treatment plans
Optimal telephone techniques for Invisalign queries
Implementing multi-media marketing plans

Module 1. Aesthetics

Participants are taught to understand an awareness of aesthetics and apply it to patients smiles. As frontline and nursing staff learn to become more critically reflective; this will work as an additional marketing tool for your practice to identify potential Invisalign patients.

Module 2. Customer Service

Handling the initial patient call is a critical step to success in bringing new Invisalign patients to your practice. Staff knowledge of the benefits of the Invisalign product and a thorough understanding of the total process yields a more rewarding and comfortable doctor and patient experience.

Module 3. Patient Management

Benefits of Invisalign
Time span and commitment
Cost
Compliance
Explain Alignment phase
Explain Retention phase
Consent Forms

Module 4. Initial Record Taking

Understanding what records are required for successful treatment
Producing quality photographic records
Helping the dentist with impression taking technique
Ensuring all records and forms are forwarded correctly to SCDL

Module 5. Scheduling Appointments

Understanding the process involved once the patient is issued with their first aligners and the fundamentals of the treatment plan. Co-ordinating each appointment according to the treatment plan (IPR, attachments, monitoring and retention).

Module 6. Retention Phase

Conveying the importance of the concept of retention to your patient along with understanding the latest retention devices available.

Module 7. Patient Responsibilities

We discuss basic but critical techniques and instructions on caring for the aligners.

Patients responsibilities with caring and wearing aligners.

Module 8. Administration and Financial Management

The basic principles of business administration are fundamental to a successful Invisalign Practice.
Cost of alignment phase
Cost of Retention phase
Health Fund Codes and item numbers
How to claim
Dealing with complaints and problems