Support & Training
Set-Up, Training & Support Overview
Step 1 - Order system of interest from SCDL
Step 2 – Delivery, installation & training is scheduled with dentist
Step 3 – Upon delivery, a dedicated digital specialist installs the scanner
Step 4 – Training conducted, with possible follow-up training weeks later
Step 5 - Digital customer liaisons always on hand for trouble-shooting and after-sales support
For more detailed support regarding a specific scanner, please click on an image below:
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SCDL's Digital Team
At SCDL, we have assembled an expert team of experienced clinical demonstrators, certified trainers and digital support staff to facilitate your transition to digital impression-taking.
Clinical Experts & Demonstrators:
Dr. David Penn
Dr David Penn graduated from Sydney University in 1978 and has been in private practice ever since. He founded SCDL in 1983 and has built it into one of the largest and most sophisticated laboratories in the world with offices in the USA, UK, Ireland, NZ, Hong Kong and Australia. David has published many articles and lectures on aesthetics, Invisalign and crown and bridgework. He graduated with an MBA in 2006 from Rushmore University and, in 2007, created the philosophy of Anterior Aesthetic Alignment. In 2008, he completed writing the AAA / Invisalign accreditation course and released the Penn Composite Stent. Now David's interest in the evolving digital landscape will see him provide expert advice and guidance to clinicians who take up digital impressioning.
Dr Albert Sharp
Dr Albert Sharp won the NSW Dental Board scholarship prize for academic performance in 1998 before graduating at Sydney University with First Class honours and top of the year. He sat on the Recent graduates committee of the ADA NSW in 2002/03 and joined Dr David Penn in 2003 as an associate. Albert joined Southern Cross Dental Laboratories as a clinical and technical advisor and became a partner in the Double Bay dental practice. Albert has made a significant contribution to the development of the AAA philosophy in 2008.
Dr. Brenda Baker
Dr Brenda Baker is an accomplished dental practitioner with extensive general practice experience and a particular interest in preventively oriented management. She has also co-authored, with Dr David Penn, numerous contemporary evidence-based clinical dentistry reviews published in various magazines. Dr Baker now heads up an expert digital team to support all clinical and technical matters that may arise in your transition to digital impression-taking.Certified Trainer:
Mayada Barake
Mayada graduated as a Dental Therapist from Westmead College of Dental Therapy in December and worked in the field for 6 years. She was employed in various roles in the dental industry and then joined Dr David Penn at SCDL in April 2002 as Sales Manager.
Presently, her roles include Clinical Director of AAA and National Sales Manager for Australia. Mayada has also been heavily involved in setting up digital dentistry at SCDL, becoming a certified iTero trainer in mid-2011.
Support staff:
Nataniel Kraizelburd
Nataniel graduated from Sydney University's Faculty of Economics and Business in 2009 having majored in both finance and international business.
In early 2011 he joined Southern Cross full-time as Digital Dentistry Manager, a role that has seen him establish and oversee the development of the GoDigital program at SCDL globally. Nataniel will be your administrative point-of-contact for all queries related to, inter alia, intra-oral scanners, pricing and digital workflows.
Hugh Hieu Nguyen
Hugh graduated from Brown University in 2008 with a major in Biochemistry and has been involved in pharmaceutical and market research of the healthcare industry with major firms like Bayer, MS and Astra Zeneca.
Hugh joined SCDL in 2011 as a part-time Digital Development Associate and has taken on the role of administrative and customer support for our intra-oral scanning devices.
