HOW TO USE OUR SERVICE IN ENGLAND AND WALES

SENDING WORK TO US

We suggest the following methods to send work to us

Dr Siobhan Owen

Managing Director

BUSINESS RESPONSE LABELS

Please phone our office and we will send you our pre-addressed labels to attach to your parcel. This will ensure delivery to us next day (in 95% of cases) by first class mail. Please post your parcel at your local Post Office. This service is free of charge.

FREEPOST

Simply write this address on your parcel and post at your local Post Office. This will ensure your parcel is delivered by first class mail (in most instances) next day. This service is free of charge.

Send to

FREEPOST SCDL

11Sheep St

Highworth

Swindon SN6 7AA

IMPRESSIONS ONLY

Wherever possible please send silicone or rubber impressions. Please leave it to us to pour the models. Alginates need to be poured where possible.

Please DO NOT put laboratory order forms in with the wet impressions as we need to read your instructions accurately without water contamination.

ORDER FORMS

Provided by SCDL with an original and two duplicates, or can be downloaded from our website at www.scdlab.com. Please include as much detail as possible about each case. Always include the shade, tooth number and type of restoration or prosthesis you require. If you require more order forms please call our office (or use your letterhead as an alternative). Your phone and fax numbers are important: Please include on your order form.

FINISHING DATES

Please allow two full weeks between impression taking and insertion appointment (except in remote areas where delivery may take a few days longer). We find that this completely alleviates any stress to dentist, patient and laboratory.

TERMS OF PAYMENT

Accounts will be sent to you on a monthly basis. Accounts are to be paid within 30 days of receiving your statement. Payment can be made by Credit Card (over the phone or providing us with details), or by cheque.

Please contact us if you have any queries about your account.

5 YEAR GUARANTEE

We are so confident in the quality of our products and workmanship, all crown and bridge cases are guaranteed for 5 years. A written guarantee is enclosed with each case upon return to you. .(Warranties will not be issued if the impressions are deemed unsatisfactory by SCDL or if the material chosen for the case is unsuitable).

HELP HOTLINE

Our consultant in fixed and removable prosthodontics, Dr Siobhan Owen, is on hand to help you with any clinical or laboratory problems or questions you may have.

OFFICE AND POSTAL ADDRESS:

11 Sheep St, Highworth, Swindon, SN6 7AA

PHONE: 01793 861 133
FAX: 01793 764 078

email: swindon@scdlab.com