HOW TO OUR SERVICE IN NEW ZEALAND

Sending Work To Us

Please use a private courier or NZ Post overnight service to ensure quickest and most dependable delivery.

Impressions Only

Wherever possible please send silicone or rubber impressions. Please leave it to us to pour the models. Alginates need to be poured where possible.

Please DO NOT put laboratory order forms in with the wet impressions as we need to read your instructions accurately without water contamination.

Order Forms

Provided by SCDL with an original and two duplicates, or can be downloaded from our website at www.scdlab.com. Please include as much detail as possible about each case. Always include the shade, tooth number and type of restoration or prosthesis you require. If you require more order forms please call our office (or use your letterhead as an alternative). Your phone and fax numbers are important: Please include on your order form.

Courier Back To You

All cases are returned to your practice by NZ Post courier to ensure reliability.

Finishing Dates

Please allow two full weeks between impression taking and insertion appointment (except in remote areas where delivery may take a few days longer). We find that this completely alleviates any stress to dentist, patient and laboratory.

Terms Of Payment

Accounts will be sent to you on a monthly basis. Accounts are to be paid within 30 days of receiving your statement. Payment can be made by Credit Card (over the phone or providing us with details), or by cheque.

Please contact us if you have any queries about your account.

5 Year Guarantee

We are so confident in the quality of our products and workmanship, all crown and bridge cases are guaranteed for 5 years. A written guarantee is enclosed with each case upon return to you. .(Warranties will not be issued if the impressions are deemed unsatisfactory by SCDL or if the material chosen for the case is unsuitable).

Help Hotline

Our consultant in fixed and removable prosthodontics,
Dr David Penn, is on hand to help you with any clinical or laboratory problems or questions you may have.
Please phone him at (07) 346-0516

OFFICE AND POSTAL ADDRESS:

If you wish to send your parcel to our office by:

Post Office
P.O. Box 526,
Rotorua

Courier
1270 Whakatau Street,
Rotorua

PHONE: 0800 SCDLAB (0800 723522)
PHONE: (07) 346-0516
FAX: (07) 346-1145

email nz@scdlab.com

PHONE: (07) 346-0516