Frequently Asked Questions - Book a pick-up

We have put together some answers to questions that you might have, to help you transition to the new process. If you have a question that you cant find the answer to, please contact us directly for more information - we are here to help.

Simply book either by visiting our website here, or by logging into MySCD. Please have your Southern Cross Dental account number and practice phone number ready if you book your pick-up via our website. Please note, you will not be able to call TOLL to arrange your pick-ups.

Once you have arranged your pick-up online, you will receive a consignment note via email. Simply print this off and slip it into the clear envelope attached to your satchel.

Not a problem! You will be able to amend your email and/or pick-up address to one that suits you for this pick-up.

Please visit our website here. You will be able to arrange a delivery of new TOLL Satchels directly to your practice.

Once we receive your request, we will process your case and an invoice will be generated. This invoice will be raised by the end of the day when the pick-up was requested and will be emailed to the email address we have on your account.

You are no longer able to call TOLL for your pick-ups. All your delivery arrangements have to be made online.

Please return all TOLL satchels which have our details on the consignment note to us for credit and kindly ensure you have your SCD account number indicated so we know whom to credit.

Please contact our customer solutions team on 02 8062 9800 who will cancel the pick-up on your behalf. Please note, if the pick-up request has already been planned by TOLL, you will still be charged for the pick-up.