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Delivery and Turnaround Time

We offer our customers free delivery and handling nationwide on all completed cases.

Turnaround times are conditional on there being no delays that arise from factors beyond our control. Cases may take longer than indicated if there are technical queries from our technicians, problems to discuss, or where photographs are requested by the customer. We will keep you updated. If there are unexpected delays with a case of yours, our staff will contact you as soon as possible.

You can request an express turnaround of six in-lab days if required. Please tick the appropriate box on the lab sheet. Express turnaround attracts an additional charge of 20% of the normal price. We apologise that we can’t offer this service for Procera® and implant cases, as they take longer to manufacture.

Where possible, allow two full weeks from impression appointment to a cementation or insertion appointment. You may need to factor in extra time if the implant componentry has to be specifically ordered.

  SCD Range
Quest Range
Crown and Bridgework
Porcelain-Fused-to-Metal (PFM) crown 7 in-lab days 8-10 in-lab days
IPS e.max® crown 7 in-lab days 7 in-lab days or
2 in-lab days Quick Quest
IPS e.max® ZirPress 7 in-lab days 7 in-lab days
Monolithic Zirconia (FMZir) crown 7 in-lab days 5 in-lab days or
2 in-lab days Quick Quest
Porcelain-Fused-to-Zirconia (PFZ) crown 7 in-lab days 7 in-lab days
VITA SUPRINITY® crown - 7 in-lab days
VITA ENAMIC® crown - 7 in-lab days
Temporary PMMA crown - 5 in-lab days
Crown & Bridge (< 6 units) 7 in-lab days -
Crown & Bridge (>=6 units) 8 in-lab days -
Post, core and crown 7 in-lab days -
Procera® products 10 in-lab days -
Implants
Simple implant product 7 in-lab days 10 in-lab days
Other implant product 10 in-lab days 10 in-lab days
Removable Prosthodontics
Special tray 5-7 in-lab days 1-2 in-lab days
Wax rims or bites 7 in-lab days 1-2 in-lab days
Acrylic dentures 6-7 in-lab days 3-5 in-lab days
Chrome based 6-7 in-lab days -
Repairs and relines - 1-2 in-lab days
Orthodontics 5-7 in-lab days -
Others
Occlusal splint (hard/soft) 5-7 in-lab days 3 in-lab days
Occlusal splint nightguard (soft) 5-7 in-lab days 3 in-lab days
Bleaching splint (upper or lower) 5-7 in-lab days 3 in-lab days
Standard mouthguard 5-7 in-lab days 3 in-lab days
Professional mouthguard 5-7 in-lab days 3 in-lab days
Penn Stent 10 in-lab days -

Turnaround Time Calculator

Enter details of your case below to find out when it should arrive at your practice.


Based on your entry, your estimated delivery date is:

TurnaroundEst. case despatch from lab*Delivery cost
StandardFREE
Express turnaround20% of case price

*Turnaround times are conditional on there being no delays that arise from factors beyond our control. Cases may take longer than indicated if there are technical queries from our technicians, problems to discuss, or where photographs are requested by the customer.



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