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Find Your Fit
At SCD we offer interesting, challenging and rewarding career opportunities across diverse disciplines including dental technicians, operations and dispatch, people and culture, finance, marketing and communications, business strategy, digital content creation, sales and customer relations.
So find your fit with us.
We are an equal opportunity employer, offering an awesome work environment, challenging career opportunities, professional training and competitive compensation.
Customer Solutions Representative
Location: Alexandria, SYDNEY (AUS)
Employment type: Full Time
The Customer Solutions Representative will be based at our Head office in Alexandria.
We are currently on the lookout for a delivery focused Solutions Representative to join our expanding Customer Solutions Team in Alexandria.
About the role…
- Managing and providing professional and outstanding first level customer service to our customers across Southern Cross Dental and Andent Group brands.
- Resolving a variety of customer enquires at the initial first level contact and when necessary, escalating customer enquiries through to the second level escalation point.
- Learning, understanding and articulating dental terminology to our customers.
- Taking ownership and personal responsibility to ensure customer satisfaction by meeting and exceeding our customer’s expectations.
- New account onboarding such as new account set up, sending welcome packs and follow up customer care
- Actively identify opportunities to promote additional products, features and services to our clients, and to ensure a seamless customer service experience.
- Assisting and supporting the Customer Solutions Manager with ad-hoc projects, tasks and responsibilities.
Customer Solutions Representative (Part-time 20 hours)
Location: Alexandria, SYDNEY (AUS)
Employment type: Full Time
The Customer Solutions Representative will be based at our Head office in Alexandria.
We are currently on the lookout for a delivery focused Solutions Representative to join our expanding Customer Solutions Team in Alexandria.
About the role…
- Managing and providing professional and outstanding first level customer service to our customers across Southern Cross Dental and Andent Group brands.
- Resolving a variety of customer enquires at the initial first level contact and when necessary, escalating customer enquiries through to the second level escalation point.
- Learning, understanding and articulating dental terminology to our customers.
- Taking ownership and personal responsibility to ensure customer satisfaction by meeting and exceeding our customer’s expectations.
- New account onboarding such as new account set up, sending welcome packs and follow up customer care
- Actively identify opportunities to promote additional products, features and services to our clients, and to ensure a seamless customer service experience.
- Assisting and supporting the Customer Solutions Manager with ad-hoc projects, tasks and responsibilities.
(02) 8062 9800