Ordering and Sending A Case
We understand how important it is that your cases are delivered quickly and efficiently so all orders are dispatched in the shortest possible time.
We’ll notify you when they’re on their way – you can expect delivery within 1-2 days depending on your location (metro or country). And if there’s an unexpected delay, we’ll make sure you’re kept updated.
Cases may take a little longer than indicated if our technicians have any queries or where photographs or further information is requested from the customer.
Where possible, allow two full weeks from the impression appointment to a cementation, and extra time if the implant componentry has to be specifically ordered. We’ll always advise of new estimated despatch dates if the original date has had to change while waiting for further information.
For an additional 20% charge, you can request an express turnaround of six in-lab days by ticking the box on the lab sheet. Unfortunately we can’t offer this service for Procera and implant cases, as they take longer to manufacture.
Turnaround Time Calculator
Enter details of your case below to find out when it should arrive at your practice.
Based on your entry, your estimated delivery date is:
*Turnaround times are conditional on there being no delays that arise from factors beyond our control. Cases may take longer than indicated if there are technical queries from our technicians, problems to discuss, or where photographs are requested by the customer.