Contact Us
Have a question? If you can’t find what you’re looking for, contact our customer service team via contact us page, or call (02) 8062 9800.
Fast and accurate online orders
We recommend completing the online order form via MySCD as it’s quick, ensures complete accuracy and means all your details are safely stored for future reference.
About ordering
To order a product, you’ll first need to download a lab sheet from here. If you download a lab sheet through MySCD, it will be pre-populated with all your contact information and account number to make it simple and easy.
Before you submit one, make sure your five-digit account number is clearly listed and you’ve included your contact details in case we need to clarify anything about the case.
When ordering online, give us as much information as possible about each case and always include the shade, tooth number and type of restoration you require. For ceramic veneers and all-ceramic restorations, include the abutment shade.
Team Global priority courier service
Request a pick-up online, and print the consignment note to attach to the satchel. Satchels and clear adhesive envelopes can be ordered directly through the online pick-up page. See here for more information. Purchase Team Global satchels for convenient, fast and cost-effective deliveries.
Urgent cases (Sydney Metro only)
If your case is urgent, you can organise a rapid pickup from your practice via this link.
Keeping cases safe
It’s important that all cases are packaged in the correct way to ensure safe delivery.
Wherever possible, send us PVS or polyether impressions. We’ll pour the models.
Payment options
We’ll send invoices with your cases and you can view them anytime on MySCD. Enjoy easy payments online with the click of just a few buttons:
1. Credit card*
2. Direct Debit
3. Online payments
4. Bank transfer BSB 062-156 Account Number 10227702
Payments should be made within 30 days. Please call our customer service team on (02) 8062 9800 if you have any questions.
* A 2.6% surcharge applies to Amex card
Make an OrderRelated Services
Unbeatable Turnaround Times
At Southern Cross Dental, we understand how important it is that your cases are delivered quickly and efficiently so all orders are dispatched in the shortest possible
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(02) 8062 9800