Guarantee

Southern Cross Dental offers a guarantee on all crown and bridge work (except veneers, inlays or onlays), for any fractures or defects that occurred as a result of the manufacturing process.

Where SCD agree to replace the product, the new item will be made to the identical specification as the original product. Substitute materials will not be accepted. The Guarantee is subject to the following conditions.

In order for a guarantee to apply, the following conditions must be met:

• Guarantee periods apply from date of original invoice to the customer for the period specified
• The damaged Product must be returned to SCD for inspection.
• SCD will assess the Product to determine, in its sole judgement, whether a full or partial refund, or replacement product will be provided.
• The Product will be remade in accordance with clause 17c, except that semi-precious or high precious metals or new components for implant cases will be charged for.
• The Guarantee extends to the replacement Product provided except where, in the opinion of SCD, the material selected by the customer has a higher than usual chance of fracture or defect.
• SCD reserves the right to void the Guarantee if, in its sole judgment, the damage to the Product has not been caused as a result of the manufacturing process.
• The Guarantee is offered to dentists who have sourced the Products from SCD and is not intended to exclude or limit any rights or remedies a consumer may have under Australian Consumer Law.

Details of our guarantee can be found in our Terms & Conditions here.

For more information, get in contact with our customer solutions team on 02 8062 9800 who will be happy to help.